Effective starting: October 05, 2026
Effective starting: October 05, 2026
Thank you for choosing Natural Studio. Natural Studio is operated by Ui Multisoft Ltd ('Company', 'we', 'our', or 'us'). This Refund Policy explains how refunds and subscription cancellations are handled for Natural Studio paid plans.
All Natural Studio subscription payments are non-refundable once payment has been successfully processed, except where a refund is required by applicable law or where Natural Studio, at its sole discretion, determines that a refund is appropriate.
This applies to both monthly and annual subscription plans.
By purchasing a subscription, you acknowledge and agree to this Refund Policy.
You may cancel your Natural Studio subscription at any time.
Cancellation will prevent your subscription from automatically renewing for the next billing period.
Cancelling your subscription does not entitle you to a refund or credit for amounts already paid.
Annual subscription payments are non-refundable once processed.
If you cancel an annual subscription, the cancellation will prevent your subscription from automatically renewing for another annual period.
No partial or prorated refund will be provided for unused time remaining on an annual subscription.
Monthly subscription payments are non-refundable once processed.
If you cancel your monthly subscription, the cancellation will prevent your subscription from automatically renewing for another monthly period.
No partial or prorated refund will be provided for unused time remaining in the current billing period.
Natural Studio subscriptions are intended for use by the individual user who purchased the subscription. Sharing your Natural Studio account, payment details, subscription, license, or access with another person is not permitted.
For security and subscription protection purposes, Natural Studio may associate a subscription with the computer or device on which it was activated. Our system may use device information to verify that the subscription is being used by the authorized user.
Formatting your computer, reinstalling or upgrading your operating system, replacing significant hardware, or moving your subscription to another computer may cause your device to be identified as a new device.
As a result, your existing subscription may not automatically transfer to the newly installed or changed device.
We strongly recommend waiting until your current subscription period has expired before formatting your computer, reinstalling your operating system, or moving to a different device if you are unsure whether your subscription can be transferred.
If you reinstall your operating system, change your device, or otherwise cause your subscription to be identified as a new device during an active subscription period, you may be required to purchase a new subscription if the existing subscription cannot be restored or transferred.
A new payment made as a result of a device change, operating system reinstallation, formatting, or similar action is not refundable solely because the previous installation was no longer recognized by our system.
If you believe your active subscription was incorrectly invalidated after a device or operating system change, please contact our support team at info@naturalstudio.pro before making another payment. We may review the situation and, where technically possible, assist with restoring access.
Natural Studio may offer free features, plans, or trials.
No refund is available for free use of Natural Studio because no payment has been made.
If Natural Studio offers a free trial, you may cancel the trial before it ends to avoid being charged for the subsequent subscription period.
Once a trial has ended and a paid subscription has been successfully charged, the payment will be subject to this Refund Policy.
If you believe that a payment was made without your authorization, you were charged incorrectly, or you experienced a duplicate charge, please contact us as soon as possible at info@naturalstudio.pro.
We may investigate the transaction and request information necessary to verify the payment.
If a transaction is confirmed to be unauthorized, we will take appropriate action in accordance with applicable law and the policies of our payment provider.
If you experience a technical problem that prevents you from accessing or using Natural Studio, please contact our support team at info@naturalstudio.pro.
We will make reasonable efforts to investigate and resolve reported technical issues.
A technical issue does not automatically entitle you to a refund. Any refund in such circumstances will be considered based on the nature of the issue and the circumstances involved.
To request a refund, contact us at info@naturalstudio.pro
Please include:
• Your name
• The email address associated with your Natural Studio account or purchase
• The date of purchase
• The subscription plan purchased
• The reason for your refund request
• Any relevant payment or transaction reference
We may request additional information to verify the purchase and process your request.
Although subscription payments are generally non-refundable, Natural Studio may, at its sole discretion, approve a refund in exceptional circumstances.
Any refund granted as an exception does not create an obligation to provide refunds in similar circumstances in the future.
Where a refund is approved, it will generally be issued to the original payment method used for the transaction.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Natural Studio is not responsible for delays caused by your bank or payment provider.
We may update this Refund Policy periodically to reflect changes to our services, business practices, technology, or legal obligations.
We may notify you of material updates by posting a notice in the app or on our website.
The Effective Date above reflects the date of the latest revision.
If you have a question regarding a payment or this Refund Policy, please contact us:
Ui Multisoft Ltd (RC: 8092347)
info@naturalstudio.pro